Privacy Policy

Last updated: [Insert publication date]

Octivise respects your privacy. This policy explains how we collect, use, and share personal information when you visit octivise.com, contact us, request an audit, or use our services.

1. Who We Are

Octivise provides local SEO, Google Business Profile optimization, AI search optimization, website improvements, AI receptionist support, appointment booking, review management, and related reporting services.

The business responsible for the information covered by this policy is:

Legal business name: Octivise
Email: hello@octivise.com
Website: https://octivise.com/

2. Information We Collect

Information you provide

When you contact us, request an audit, book a meeting, or become a client, we may collect:

• Your name, email address, and phone number.
• Your business name, website, and service area.
• Information about your services, goals, and marketing challenges.
• Messages, documents, and other information you share with us.
• Billing details and records relating to our agreement.
• Account access or permissions needed to carry out agreed services.

Please avoid submitting sensitive personal information through general enquiry forms.

Information collected through the website

Depending on the tools enabled on our website, we may collect technical and usage information such as:

• IP address, browser type, and device information.
• Pages visited, referring pages, and interactions with the website.
• Visit dates and times.
• Cookie identifiers and preferences.

Information from other sources

When reviewing a business or preparing an audit, we may use information from its public website, business listings, reviews, and search results.

When a client authorizes access, we may also receive information from its website analytics, Google Business Profile, customer management, phone, or scheduling systems.

3. How We Use Information

We use relevant information to:

• Respond to enquiries and communicate with you.
• Prepare requested audits, recommendations, and proposals.
• Arrange meetings and manage client relationships.
• Deliver and improve agreed services.
• Configure authorized call-handling and booking systems.
• Measure website and marketing performance.
• Process billing and maintain business records.
• Protect our website and systems against misuse.
• Meet applicable legal obligations and resolve disputes.

4. Cookies and Similar Technologies

Cookies are small files stored on your device. Websites can use them to support functionality, remember preferences, measure usage, or enable advertising features.

You can also manage cookies through your browser settings. Blocking some cookies may affect website features.

5. Who We Share Information With

Where needed for the purposes described above, information may be shared with providers supporting our operations, including:

• Website hosting and security.
• Email, forms, and customer relationship management.
• Appointment scheduling and communications.
• Analytics and reporting.
• Payment processing and accounting.
• Phone services, transcription, and AI call handling, where enabled.

Information may also be disclosed to professional advisers or authorities where necessary to meet legal obligations, protect rights, or resolve disputes.

6. AI Receptionists, Calls, and Appointment Data

Where AI call-handling or booking services are enabled, information processed may include caller contact details, service requests, qualification responses, appointment details, and call metadata.

This website policy does not replace notices that need to be provided to callers when they interact with a particular business or service.

7. Information We Handle for Clients

When we handle a client’s customer information under that client’s instructions, the client generally determines the purposes for which it is used. Our responsibilities are set out in the relevant service agreement and any applicable data-processing terms.

If your information was collected through one of our clients—for example, when you called a contractor using our receptionist service—contact that business first about how your information is used.

You can also contact us at hello@octivise.com, and we will help direct your request appropriately.

8. Your Rights and Choices

Depending on your location and the laws that apply, you may have rights to:

• Request access to personal information about you.
• Ask us to correct inaccurate information.
• Request deletion of information.
• Object to or restrict certain uses.
• Request a portable copy of information.
• Withdraw consent where processing relies on it.
• Opt out of certain marketing or advertising uses.
• Complain to a relevant data protection authority.

These rights may be subject to conditions and exceptions. Withdrawing consent does not affect processing lawfully carried out before withdrawal.

To make a request, email hello@octivise.com. We may need to verify your identity before responding.

9. Third-Party Websites

Our website may link to external websites. Their privacy practices are governed by their own policies. Review those policies before providing information through their services.

10. Changes to This Policy

We may update this policy to reflect changes in our services, practices, or applicable requirements. The date at the top shows when it was last updated.

Where required, we will provide additional notice of material changes.

11. Contact Us

For privacy questions or requests, contact:

Octivise
Email: hello@octivise.com