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A review routine the crew keeps up unaided
+48New reviews
+35%Direction requests
1 qtrTime to result
Requests after each job, replies inside a day in the owner's voice, escalation on the ones needing a call.
- Client
- Bright Spark Electric
- Location
- Dallas, TX
- Trade
- Electrical
The challenge
Bright Spark Electric did great work, but only had a handful of Google reviews, far fewer than nearby competitors. Asking for reviews depended on whoever remembered, and older reviews often went unanswered.
Our approach
We set up a simple routine: a review request goes out after every completed job, each review gets a reply within a day in the owner's voice, and any unhappy feedback is flagged so the owner can call the customer directly.
The result
In one quarter, Bright Spark Electric added 48 new reviews and saw a 35% rise in direction requests from their Google profile. The crew now keeps the routine going without reminders.
"Our reviews used to just sit there. Now every job brings in feedback and new customers mention reading them before they call."
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